Legal

Terms of Service

Last updated: May 2026

1. Acceptance of Terms

By accessing or using the LumoraMedia website ("Site") or engaging our services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our Site or services.

2. Services

LumoraMedia provides digital marketing services including paid media management, social media management, creative and brand design, and analytics and reporting. The specific scope of services for each client is defined in a separate written agreement or proposal.

3. Enquiries and Proposals

Submitting an enquiry through our contact form does not constitute a binding contract. A contract is only formed when both parties have signed a written service agreement or statement of work.

4. Intellectual Property

All content on this Site — including text, graphics, logos, and code — is the property of LumoraMedia and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

Upon full payment for services rendered, clients receive a licence to use the deliverables produced for them. Ownership of underlying tools, frameworks, and methodologies remains with LumoraMedia.

5. Client Responsibilities

Clients engaging our services agree to:

6. Limitation of Liability

LumoraMedia's liability for any claim arising out of or related to our services is limited to the total fees paid by the client in the three months preceding the claim. We are not liable for indirect, incidental, or consequential damages, including loss of revenue or business opportunity.

Digital marketing results (e.g. ad performance, follower growth, search rankings) depend on many factors outside our control. We do not guarantee specific outcomes.

7. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement and not to disclose it to third parties without prior written consent, except as required by law.

8. Termination

Either party may terminate a service engagement in accordance with the notice period specified in the relevant service agreement. Fees for work completed up to the termination date are due and payable.

9. AI-Powered Features

Our website includes an AI-powered chat assistant ("Luna") that may be powered by third-party large language model services (including Anthropic's Claude AI). Luna is provided for informational and lead-qualification purposes only. Responses generated by Luna do not constitute professional advice and are not binding representations by LumoraMedia. You should not share sensitive personal or financial information through Luna.

10. Data Protection

The collection and use of personal data submitted through this Site or in connection with our services is governed by our Privacy Policy, which forms part of these Terms. By using this Site or our services, you acknowledge and agree to the data practices described in the Privacy Policy.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the state and federal courts located in Delaware, USA, and you consent to personal jurisdiction in those courts.

If you are a consumer located in the European Union, you may also have the right to bring proceedings in the courts of your country of residence under applicable EU consumer protection law.

12. Changes to These Terms

We may update these Terms from time to time. We will update the "Last updated" date at the top of this page. Continued use of our Site after changes constitutes acceptance of the updated Terms.

13. Contact

If you have any questions about these Terms, please contact us at Lumoramedia@gmail.com.